Returns
How to Make a Return
If you wish to return an order or a specific product, the process is very simple:
Fill it out and send it via email to contact@bumbagr.com with the subject line “Return”.
A courier will collect the package from your address shortly after.
Please keep in mind that you have 14 calendar days from the date you received your package to initiate a return, and the products must meet our return conditions. Refunds are processed quickly, in less than 7 business days, directly into the bank account provided in your return form.
We want to continue offering these smooth services and surprise you with new ones, but we need your help. It is important that you return responsibly!
What Does “Responsible Return” Mean?
Please return the unwanted product in the exact same condition it was delivered to you. This means: tried on, but unworn, free of stains, with no signs of wear or tears, including all original accessories, the original packaging/box, and with the tags still attached. Remember, another customer might just fall in love with the exact product you returned!
What Happens If You Refuse or Forget to Pick Up a Package?
You might not have thought about the environmental and operational impact of an uncollected package: wasted packaging materials, extra delivery trucks on the road, and the manual labor of warehouse staff who pack and then unpack the item. Most importantly, think of another customer who could be enjoying the product that is currently blocked in transit.
Product Conditions for an Approved Return
To accept a return, the products must be in the same condition as delivered (undamaged, with no signs of wear, and all tags intact). Due to the delicate nature of the products we sell, we reserve the right to refuse any returned item that cannot be resold as new, as it may pose a health and safety risk to other buyers.
Limitation of the Return Right
Bumbagr S.R.L. reserves the right to limit or suspend the “14-Day Return” service for customers who engage in repeated or excessive returns, regardless of the type of product returned. The consumer will be notified in writing via email or telephone if unfair return behavior is detected.